Global Help Desk, NOC and Onsite Engineering Services
Help Desk Services: offered as a low-fixed monthly fee, per end point. A
vailable for desktops, laptops, servers, handhelds,
peripheral devices and business servers.
CompUtopia will work with you to collect all the needed information and we follow a standardized set of procedures to ensure a smooth transition to our services. Once all the needed information is gathered including all policies and procedures, service and severity levels are agreed upon. Data is then entered into our secure local technical database, and we then provide your organization with the details required to begin working with the Help Desk. The solution includes the critical services to keep you up and productive: Active monitoring, escalation, problem fix/repair and system metrics.
NOC Services: offered as a low-fixed monthly fee providing server support, monitoring, remote issue remediation and escalation to onsite support when required to solve the problem.
Features:
24/7 Server Monitoring, Analysis and Escalation
Response to emergencies within 30 minutes
Desktop systems support
Server patch/event logging/vulnerability services
Server inventory/metrics /reporting
Anti-virus/spyware monitoring
Software installations
PC/Network troubleshooting
Unique collaboration tool – GEMS®
Benefits:
24/7 technical resources access for clients
Flexible pricing is cost effective regardless of client base size
First call response senior personnel (level 2+) for improved client satisfaction
Gather and utilize client knowledge to improve satisfaction
Custom reporting/metrics to allow satisfaction measurement
Systems Engineering Support Services: offered as a monthly fee providing onsite proactive server support and issue remediation. CompUtopia will work with you to determine the number of visits needed which can be either day visits (8 hours) or half day visits (4 hours).
Features and Benefits:
A technical resources is available to your IT staff to assist with projects where time or skill sets is needed to fill your needs
Technical problems which are not critical can be cued for prescheduled visits
Pricing is cost effective and predictable
Preventative maintenance tasks can be performed on a regular basis
Your organization will have a dedicated Systems Engineer who will get to know your infrastructure, IT Staff and end-users
Your organization will have access to other CompUtopia technical resources via your named dedicated systems engineer
You will be able to leverage CompUtopia's technical resources to plan and manage projects
To learn more or to schedule an appointment, click below:
